Privacy Policy

Who we are & how to contact us

We are the data controller for the personal information you submit through this website. You can reach us by telephone on 01789 330726 or by writing to Unit 31a, Heming Road, Redditch, B98 0DH. Please telephone us with any enquiry.

Information we collect

When you request a free quote, we collect the details you enter on the quotation form, including your name, telephone number and email address, together with details about your move such as your moving-from and moving-to postcodes, property size, preferred moving date, and whether you would like a packing or storage service. We also collect any information you choose to give us by telephone or in writing.

How we use your information

We use your information to prepare and provide your removals quotation, to discuss and plan your move with you, and to respond to your enquiry. If you ask us to, we may also use your contact details to provide occasional moving tips and offers; this optional marketing is separate and you can withdraw that consent at any time.

Advertising cookies & matching enquiries to adverts

We advertise on Google, including Google Ads. When you arrive from an advert, our advertising partners may set cookies on your device. These advertising cookies allow us and our partners to measure the performance of our adverts, show relevant marketing to people who have shown interest in our services, and understand which advertising brings visitors to our site.

To do this, your visit may carry advertising identifiers such as a Google Click Identifier (“GCLID”), and where applicable identifiers such as GBRAID and WBRAID. When you then submit a quotation enquiry, we associate your enquiry with the advert you clicked — that is, we match your enquiry details to the advert that brought you to us — so we can tell which adverts lead to genuine enquiries. We do this to measure and improve our advertising. You can limit advertising cookies through your browser or device settings and through the ads settings provided by our advertising partners.

Call tracking

We use call tracking to measure and attribute inbound telephone calls to our marketing, including advertising. When you call the number shown on this site, call tracking helps us understand which marketing resulted in your call and associate your call with your enquiry where relevant. Telephone numbers and call details may be processed for this purpose. Where any call recording or similar feature is used, callers are informed at the time. You can ask us not to associate your call with your enquiry by contacting us.

Analytics cookies

We use a tag management system (Google Tag Manager) to manage the analytics and advertising tags on this site, including Google Analytics 4, which we use to understand how visitors use our site so we can improve it. These tools may use cookies to collect information such as how you found us, which pages you visit, and general device and session information. This information is aggregated and does not identify you personally within our reports.

Sharing your information

We do not sell your personal information. We share it only where necessary to provide our services: with the customer-relationship and enquiry system that holds your quotation details; with our advertising and analytics providers as described above; and, where relevant, with the professional bodies and accreditation schemes of which we are members to the extent needed for membership purposes. We may also disclose information where required by law.

Storage, security & retention

Your enquiry is stored in our customer and enquiry management system and handled in line with our security controls. We keep your information only for as long as we need it to respond to your enquiry and provide our services, and afterwards as needed to meet our legal or regulatory obligations.

Your rights

Under UK data protection law, you have rights including access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to processing, and data portability. To exercise any of these rights, please contact us using the details above. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date shown above reflects the most recent revision. We encourage you to review it periodically.